Terms of Service

Last updated: 22/07/2025

Agreement to Terms

By accessing and using Dot's AI chatbot service, you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access our service.

Service Description

Dot provides an AI-powered chatbot service that can be embedded on your website to:

Answer customer questions automatically
Learn from your website content
Provide 24/7 customer support
Generate analytics and insights
For websites that enable features such as appointment booking or lead capture through the chatbot, you authorize Dot to process conversation messages and any details voluntarily provided by visitors for the purpose of fulfilling those actions on your behalf.

User Responsibilities

Account Security

  • Keep your account credentials secure
  • Notify us immediately of any unauthorized access
  • You are responsible for all activities under your account

Content Guidelines

  • Ensure your website content complies with applicable laws
  • Do not use our service for illegal or harmful purposes
  • Respect intellectual property rights
  • Maintain appropriate content for your audience
  • If you collect personal data via the chatbot (e.g., name, email, phone), you are responsible for providing a lawful basis, appropriate notices/consents, and honoring data subject rights as applicable to your jurisdiction.

Service Usage

  • Use the service in accordance with these terms
  • Do not attempt to reverse engineer or hack our systems
  • Respect rate limits and fair usage policies
  • Do not input sensitive personal data unless strictly necessary and permitted by law.

Prohibited Uses

You may not use our service to:

Generate harmful or malicious content
Violate privacy or data protection laws
Impersonate others or misrepresent yourself
Distribute spam or unsolicited content
Interfere with service operation
Use for illegal activities

Intellectual Property

Our Rights

Dot retains all rights to our service, including but not limited to our AI models, software, trademarks, and proprietary technology.

Your Content

You retain ownership of your website content. By using our service, you grant us a license to process your content for providing the chatbot functionality.

Payment Terms

Our service offers both free and paid plans. Payment terms vary by plan:

Free Plan

  • • Basic chatbot functionality
  • • Limited conversations per month
  • • Standard support

Paid Plans

  • • Advanced features and analytics
  • • Higher conversation limits
  • • Priority support
  • • Custom integrations

Limitation of Liability

To the maximum extent permitted by law, Dot shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

Loss of profits, data, or business opportunities
Service interruptions or technical issues
Inaccurate or inappropriate AI responses
Improper use of the chatbot by your end‑users or failure to obtain required consents/permissions by you
Third-party service disruptions

Data Protection & Cross‑Border Processing

You acknowledge that Dot and certain subprocessors may process data outside your country to provide the service. You will ensure your use of the service complies with applicable data protection laws and that appropriate notices/consents are in place for your end‑users.

Refer to our Privacy Policy for details on data categories, retention, and subprocessors.

Termination

Either party may terminate this agreement at any time:

By You

You may cancel your account at any time through your dashboard or by contacting support.

By Us

We may terminate accounts that violate these terms or for non-payment of fees.

Changes to Terms

We reserve the right to modify these terms at any time. We will notify you of significant changes by:

Email notification to registered users
Posting updated terms on our website
In-app notifications

Continued use of our service after changes constitutes acceptance of the updated terms.

Contact Us

If you have any questions about these Terms of Service, please contact us:

Email: support@d0t.my

Additional Details:

Dotkod Solutions (MA0307809-V)

+60 11-5405 1276

sattiyan@dotkod.com